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Any purchase or rental must be made in writing and accompanied by a security deposit check, after validation, subject to availability and unless otherwise agreed. This deposit is calculated based on the rented items.
1. ABOUT US
This site is operated by:
PASSION DECOR, Sarl, with a capital of €500, with its registered office in Epinay-Sur-Seine 93800, 209-217 Avenue de la République (Administrative office only, no parcels should be returned to this address), registered with the Bobigny Trade and Companies Register under number 814972279.
2. INTRODUCTION
PASSION DECOR invites its users to carefully read these Terms and Conditions.
PASSION DECOR offers an international e-commerce website, selling its products through various sites. PASSION DECOR reserves the right to modify these Terms and Conditions immediately for online Products upon notification to the Seller.
3. DEFINITIONS
Buyer: Refers to any individual or legal entity who places an order on the PASSION DECOR website.
Order: Refers to any order placed by a registered user on this site, with the intention of benefiting from the services of PASSION DECOR.
General Terms and Conditions of Sale and Use (or T&Cs): Refer to these general terms and conditions of sale and use online.
Services: Refer to all services offered to users by PASSION DECOR through the present site.
Site: Refers to the current site, that is, https://www.passiondecor.net.
Company: Refers to the PASSION DECOR company, as further specified in Article 1.
User: Refers to any person using the PASSION DECOR site.
Seller: Refers to any individual who has a supplier account on PASSION DECOR and is authorized to sell on our platform.
4. SITE ACCESS
Access to the site by Buyers is free and is reserved for all legal entities or individuals of legal age with full legal capacity.
It is subject to the acceptance of these Buyer T&Cs upon opening an account on the site.
To proceed with registration, the buyer must fill in all the mandatory fields without which the service cannot be provided.
You agree to provide only accurate information and to inform PASSION DECOR promptly of any changes affecting you by sending a simple email to [email protected].
Every registered user has a login ID and a password. These are strictly personal and confidential. You also agree not to disclose them to any third party. You will be solely responsible for access to the site using your login credentials, except in cases of fraudulent use that cannot be attributed to you.
In the event of loss, misuse, or fraudulent use of your login ID and/or password, you undertake to immediately notify PASSION DECOR so that we can take the necessary measures and rectify the situation by sending an email to [email protected].
Each buyer, whether an individual or a legal entity, can hold only one account. Deleting an account will result in the permanent loss of all benefits and services acquired on the site and a prohibition from re-registering on our site.
The general conditions
5. SITE DESCRIPTION
The site consists of technological tools that allow buyers to connect with sellers in order to place orders for products and pay the price of these products.
The site also includes a seller evaluation system.
Transactions made via the site for the purchase of products are concluded directly between the buyer and the seller.
PASSION DECOR is in no way a reseller of the products offered by the seller through the marketplace.
Products purchased may be returned or exchanged through PASSION DECOR.
However, complaints can be submitted to PASSION DECOR via email at [email protected].
In case of non-compliance with these general buyer terms of use, PASSION DECOR reserves the right to temporarily or permanently suspend access to the marketplace for the concerned buyer and to initiate legal proceedings against them.
Each buyer undertakes to make purchases in good faith.
6. SERVICE PRICES
Opening an account and using the site are free of charge (excluding any potential connection costs, the prices of which depend on your electronic communication operator) without any obligation to make a purchase on the site. Only the purchase of products from sellers incurs costs (see conditions provided in the T&Cs).
7. ORDER
Any order can be placed provided that an account has been created beforehand. Once the order is placed, the customer will automatically receive a confirmation by email.
In case of payment default, incorrect customer address, or other issues with the customer's account, PASSION DECOR reserves the right to block the customer's order until the problem is resolved.
If the service cannot be provided, the buyer will be notified by email at the address provided. The cancellation of the order will then be carried out within 1 month.
Any complaint must be made by email through the customer account interface. No complaints can be made by phone.
The buyer agrees not to disclose any personal information during their exchanges with the seller (via email, etc.). Otherwise, legal action may be taken against the person in question.
PARCEL SHIPPING
Parcels are usually dispatched within 2 days after payment is received. They are shipped via GLS, DPD, La Poste, or any other carrier with a tracking number and delivered against a signature. You can choose this delivery method, as it incurs additional charges. Regardless of the chosen delivery method, we will send you a link to track your parcel online.
Delivery is free for purchases over €50 for all products shipped via our carrier GLS.
PARCEL RETURNS
Returns of products shipped via GLS are free within 30 days. After this period, no returns will be accepted.
The products must be returned in their original and complete condition, allowing for resale in a new condition. Any product that cannot be resold (incomplete, damaged, or used) will not be refunded to the customer and will be reshipped at their expense. The invoice must be included in the returned parcel.
To make a return, the customer must log into their customer account and follow the indicated procedure to print the return label and drop off the parcel at a nearby relay point.
Returns of fragile and bulky products shipped via Kuehne Nagel are subject to charges. The return fees will be deducted directly from the refund. However, in the case of a defective or broken item, we will cover the cost of exchange or resending the product.
Any complaints and/or returns must be made by email to [email protected].
For returns: within 30 days after the date of receiving the order.
For claims regarding breakage, damaged or defective products, or incorrect product received: within 48 hours maximum after the date of receiving the order. Photos will be requested.
For claims regarding shipping: parcels delivered without a signature, parcels received open or damaged, parcels marked as delivered but not received, must be made by email to [email protected] within 48 hours.
An investigation will be opened, and a period of 30 days will be necessary for processing the case.
During the investigation, no orders can be reshipped.
Any requests made after the aforementioned deadlines will not be taken into account by our services.
Any return or cancellation is compensated with a credit note or refund.
The credit note is valid for 1 year.
8. PAYMENT DEADLINES AND METHODS
Unless otherwise specified, all sales concluded between a buyer and a seller are payable in cash.
Payment can be made by bank
transfer or credit card.
9. PERSONAL DATA
The data provided by the user as part of an order (name, first name, date of birth, address, phone number, etc.) via the site is intended for PASSION DECOR and is used for order processing and follow-up.
The information and data concerning you are processed by PASSION DECOR. The information necessary for delivery will be transferred to the seller for this sole purpose.
These information and data are also kept for security purposes, to comply with legal and regulatory obligations incumbent on PASSION DECOR, and to improve and personalize the services we offer you.
Furthermore, in accordance with the "Data Protection Act" of January 6, 1978, the user has the right to rectify and delete personal data.
To do so, simply write to us online through the Customer Service or by mail to PASSION DECOR, parc de la Croisée, 209/217 Avenue de la République, 93800 Epinay-sur-Seine, indicating your name, first name, email, and customer number.
In accordance with the current regulations, your request must be signed and accompanied by a photocopy of your identity document bearing your signature. Please specify the address to which we should send the response.
A response will be sent to you within a maximum period of 2 months following the receipt of the request.
If any of this information is missing, PASSION DECOR reserves the right to refuse your request.
PARCEL SHIPPING
Parcels are usually dispatched within 2 days after payment is received. They are shipped via GLS, DPD, or any other carrier with a tracking number and delivered against a signature. You can choose this delivery method, as it incurs additional charges. Regardless of the chosen delivery method, we will send you a link to track your parcel online.
Delivery is free for purchases over €99 for all products shipped via our carrier GLS. All other carriers are subject to billing based on the weight and quantity of the ordered items.
As for fragile products, they are shipped via Géodis Calberson, the conditions of which are mentioned below:
Reservations made at the time of delivery must be specific and complete regarding the nature of the visible damages to the packaging and the condition of the goods.
The observed anomaly must be clearly stated in writing, mainly regarding the goods and not exclusively the packaging. Reservations must be written on the delivery receipt in front of the driver, who has the right to issue counter-reservations. It is in your interest to accept the goods if the driver opposes your right to make a reservation.
It is essential to check all products upon receipt.
"Awaiting inspection" is not a valid reservation.
Shipping costs include preparation and packaging fees, as well as shipping costs. Preparation fees are fixed, while transport costs vary depending on the total weight of the parcel. We recommend that you group all your items in one order. We cannot combine two separately placed orders, and shipping fees apply to each of them. Your parcel is shipped at your own risk, but special attention is paid to fragile items.
The box dimensions are appropriate, and your items are properly protected.
PARCEL RETURNS
Returns of products shipped via GLS are free. To do so, the customer must log into their customer account and follow the indicated procedure to request the return label, which will be sent to them by our Passion Decor Care service, and drop off the parcel at a nearby relay point.
Returns of fragile products shipped via Kuehne Nagel are subject to charges. However, in the case of a defective, broken, or missing item, we will cover the cost of exchanging the product.
Any complaints and/or returns must be made by email to the following address: [email protected] within 48 hours after the date of receiving the order. Any requests made after this date will not be considered by our services.
For international shipments, if a product is unsuitable, return costs are borne by the customer.
This return must be made within 30 days to the following address: Passion Decor, 209 Avenue de la République, 93800 Epinay-sur-Seine. After this period, no claims will be accepted.
In the case of a return, Passion Decor will only refund the returned item.
Under no circumstances will customs fees, VAT, or other customer-incurred expenses be refunded.
PASSION DECOR, 209 Avenue de la République, 93800 Epinay-sur-Seine
SIRET: 81497227900024, registered with the RCS of Bobigny
Share capital: €500
Trade name: Passion Decor"